What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, business information or credit card information.

We collect data about Australian individuals from a number of 3rd party sources, including but not limited to, search engines, social networks, phonebook derivatives, utility providers, insurers, loss assessors, loss adjustors, investigators, law courts, ASIC, AFSA, Sensis, Australia Post, AEC, ACMA, market research organisations, direct marketing companies, real estate agents, and of course, our customers.

Personal information we collect, hold, use or disclose includes:

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

Our consumer information is collected to provide leads for locating, appending or verifying information for 3rd parties. Our clients may use this information depending on why it was collected, for skip tracing, reposessions, marketing, verification, lead enhancement, fraud detection, geneology, risk reporting, customer retention, or background checks.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of secure servers in a world class SSAE16 certified data center. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

As we require information to be historically accessible to provide our services, no consumer information is deleted from our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer customer information to 3rd parties, except where required to provide services to our customers. All such transfers are done under strict confidentiallity agreements.

We sell, trade, or otherwise transfer consumer information to outside parties your personally identifiable information. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you access your information?

You may access or correct your personal information held by us at any time by sending us mail. Upon receipt of your mail, we will contact you to verify your identity before any access is given to your information. We provide you with access to your information or to make corrections unless there is a lawful reason to do so, in accordance with the Privacy Act 1988 (Cth). A reasonable fee will be assessed for this service. Please refer to the mail address under the Complaints section for any correspondence.

Complaints regarding a breach of your privacy

If you have a complaint regarding a breach of your privacy by us, please us a complaint in writing and we will refer the complaint for review. We will get back to you within a reasonable time, and if it is found that your privacy was breached, we will take all reasonable steps to rectify that breach. Please address all complaints to:

Attn: Privacy Officer
Detective Desk
PO Box 803338 #43794
Chicago, IL 60680-3338
United States
Email: Email


Overseas Disclosures

As Detective Desk is not an Australian entity, information regarding customers must be disclosed to our staff in the United States, Philippines, and Hong Kong in order to perform our necessary funcitons. This includes organizations operated by or affiliated with Detective Desk to be able to provide its services.

All data provided by our customers of 3rd parties is stored on Australian based servers, and is not accessible by our staff or transfered overseas without the clients direct action and authorization.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.detectivedesk.com.au/terms/

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.


This policy was last modified on Jul 21 2016